Payment
Options
You have two choices to
make your payments: online with
credit card or off-line with
check.
1. On-line with credit card
Credit card
transactions are made through CCNOW ,
a reliable american company with
a sophisticated security and
fraud risk management. CCNOW are
able to process VISA, Master
Card, American Express and
Discover card. For any question
about on-line payment or other
matters, you can call CCNOW free
of charge at the following
number: 1-877-CCNOW-77.
Use our virtual
"shopping cart" system,
which is easy to handle. All you
have to do is click on the
"add to cart" button of
any article you want to add to
your shopping cart. To see what
you have in the cart or to make
your payment, just click on the
words "view shopping
cart" that appear on bottom
of the navigation bar. When you
finish with your
"shopping," click on
those words and enter the
shopping cart to fill out the
necessary data: amounts, any
specifications, shipping
instructions and credit card and
number.
2. Off-line: Mail in the Order
Form and check
If you don’t feel
comfortable with the
"shopping cart" system,
you can print your Order Form,
fill it out, attach the
corresponding check and mail it
to us at any of the addresses
given on the Order Form. On
receiving your order and cashing
the check, we will immediately
ship your order.
Click here
to print your Order Form.
Shipments
There are two options for
the shipment of your order:
Certified regular mail and
Courier. Each order will be
shipped once the payment has been
credited or the check has been
cashed and you will be notified
by e-mail about the details.
1. By Certified regular airmail
We generally use
registered airmail. Once the
order has been shipped, we will
e-mail the details. Delivery
anywhere in the world can take
from two to five weeks after
shipment. The time is usually
shorter if the order is to go to
the capital or a major city in
the country. You can contact us
at any time to check the status
of your order. Very rarely, there
will be a longer delay if a
particular product is in great
demand, given the fact that
everything is hand-made. We will
be very careful to make sure that
you can find out the status of
your order at any time.
2. By courier
This will take from two to
five days after the shipment
date. The additional charges for
delivery via Express Mail Service
- EMS are given below:
| Destination
|
Cost
in US dollars*
|
| |
|
| Americas |
20 |
| Europe |
25 |
| Asia and
rest of the world |
29 |
| * |
In
addition to the U.S. $
12.00 shipping and
handling fee. For orders
up to 500 grs. For larger
orders, please contact
us. |
|
If you
are going to make the payment
on-line, click on the cost of the
article in the picture to add it
to your "shopping
cart." If your choice is to
pay off-line, include the
corresponding cost on your Order
Form. We recommend that you check
your country’s customs and
tax laws, especially for heavy or
large orders.
Your order is very
important to us. We will make any
effort to keep you updated with
the status of your order and to
solve any problem that can arise
during shipment. Please do not
hesitate to contact us if your
requiere more information.
3. Reshipments
Returned items due to
inaccurate destination address or
lack of certification upon
receipt (certified mail) will be
reshipped provided shipments cost
are covered by the client.
To get your item(s)
reshippedclick here.
Guarantees
PERUSILVER is a brand name
owned by PERUSILVER, a peruvian
company that sells and exports
quality hand-made Peruvian silver
handicrafts. The experience and
skill of our artist suppliers
guarantees the quality of their
products, all of which are
hand-crafted.
1. Our customer service
Our service philosophy is
a simple one: your satisfaction
is our satisfaction. If you are
not satisfied, then neither are
we. Our representatives will do
everything in their power to
solve any problem that may arise.
You must be completely satisfied
with both the product and our
service.
2. Returns and Refunds
Items can be returned for
any reason whatsoever within 30
days after its receipt. The
entire purchase price (excluding
shipping and handling fees) will
be refunded. No reasons asked.
Shipments of items with
personalized engravements are
non-returnable.
Wholesale Orders
Discounts for 'Wholesale
orders' are applied to 6 or more
pieces of the same
"title" (e.g.
bookmarks, jewelry, filigree,
etc.). Payment and shipping
options are similar to those for
retail orders. Please contact us
to coordinate the best conditions
of payment/shipment for you
orders if this information is not
enough.
If you are interested in
ordering at whole sale price, you
can request our new printed
catalog. Please clicK here
to Request a Catalog form.
Thank-you for giving us
the chance to serve you !!
|
